Danby Phone Numbers and Emails

Toll-Free Number:

  • (800) 263-2629
    Return/ Cancelation Issues

Customer Service:

  • (800) 600-3055

Headquarters:

  • (419) 425-8627
    Danby Products Inc
  • +1 519 837 0920
    Danby Products Limited

Danby Email:

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Contact Information

Danby Website:

Danby Help Center:

Corporate Office Address:

Danby Products Limited
PO Box 1778 5070 Whitelaw Rd
Guelph, Ontario N1H 6Z9
Canada

Other Info (opening hours):

Hours:

Monday - Thursday: 8:30 am - 6:00 pm EST

Friday: 8:30 am - 4:00 pm EST


Additional Address:


Danby Products Inc.

P.O. Box 669

Findlay, Ohio 45840, US

Fax: +1 (419) 425-8629

More contact details

Fax:

+1 (519) 837-0449

Danby Rating Based on 81 Reviews

Rating details

1.7
more details
Customer service
Product or Service Quality
Website
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Danby Customer Service Calls

207 TOTAL
CALLS
02:20 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Danby?

Product/ Service Question:

  • “Warranty info on fridge/freezer”
  • “Freezer not working”
  • “Ice maker not working”

Request for Information Question:

  • “Claim status”
  • “Support”
  • “Looking for a schach and dent kegerator”

Shipping and Delivery Question:

  • “Order shipping”
  • “Does danby make a 7 cu ft chest freezer that provides a 5 year warranty on that size?”
  • “We bought the wrong item”

Return/ Replace Question:

  • “Help changing from LP to gas”
  • “Returns”
  • “RETURN DISHWASHER”

Refund Question:

  • “Refund on damaged refridge”

Staff Question:

  • “Need dishwasher service”
  • “Service for new products”

Other Question:

  • “How long before I can restart chest freezer after it being on its side”
  • “Refrigerator”
  • “Mini fridge door falling off”

About

Summary

Danby is a producer of small electrical appliances. It is a family run business, established and currently headquartered in 1947 in Canada. The first store in the United States was opened in Ohio in 1992. Danby operates 6 distribution centers and a well-established network of service locations throughout North America. The company carries 7 house brands: Danby®, Danby Premiere®, Danby Diplomat®, Arcticaire®, Simplicity®, Danby Designer®, and Danby Silhouette®, as well as some private brands for major retail stores. The retail locations also feature brands of other major appliance manufacturers. All the products offered by the company completely comply with the CSA, UL, ETL, and NRTL requirements.

Danby reviews and complaints

Danby is ranked 695 out of 2905 in Appliances and Electronics category

Area Served

Canada, USA

Payment Methods

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