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Danby sucks. Had to make 5 calls and had a total of 5 hours of wait time only to be hung up on twice. They are a piece of *** company and will never purchase a Danby product again. Costco should stop selling their products since Danby has no customer service and they...
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#1349369
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I can't believe how bad the cust service for this company is. It's virtually non existent. It's been since late June I have been waiting for a replacement part on a brand new portable air conditioner. they give me a ticket and I have not heard back since. I try...
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#1322568
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I purchased a Danby dehumidifier a couple of years ago. It has very little time on it and still looks like new. When I started it this year, the compressor got extremely hot and kept shutting down. I called the 800 number and the lady told me it is out of warranty and...
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Anonymous
James Sullo

I have the exact same problem with my Danby dehumidifier. Called Sylvane, they told me to call Danby, they told me to email a specific department. That was 8 days ago. I just ...

1.0
I didn't like
  • Rude customer service
  • Products that are junk
#1282947
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Danby - Defective air conditioner remote

The office is closed - I purchased an air conditioner today from Costco and after installation realized the remote control is defective. Would you be able to send me another remote control as opposed to me taking the entire unit back?
#1265572
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We bought the 11 cu ft refrigerator without freezer in October 2017. It is now May 2018, and it makes a terrible noise here and there when the compressor is running, and will not cool any lower than 50 degrees. It also constantly forms an ice patch on part of the back...
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1.8
I didn't like
  • Defective product and horrible customer service
#1256375
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Danby - Terrible Custom Service

I received one of their microwaves as a house warming gift when I moved from New Jersey to Tennennesee. When I took it out of the box it was damaged. I called several times to find a solution and they refuse to help me. I am extremely disappointed with the service.
1.0
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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#1184735
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Danby - Freezer went out meats ruined
Purchased freezer from Cleveland Housing Network on 9/25/2017. On 1/17/2018 the freezer power went out and my meats were spoiled. I contacted the manufactuer: Danby Designer to complain and spoke to a Ms. Ray at 1-800-263-2629 and she that I fax warranty to...
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1.0
#1172504
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Paid $1000 for a beverage fridge from this company. At 2 years and 7 months the unit stopped cooling. Serviceman said that the sealed system was unservicable. Called Danby and the response was sorry. They offered 10% towards another Danby fridge. Haha. First of all why...
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#1144055
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Danby - Died weeks after the warranty expired.
$650 bucks at Home Depot, still for sale on their website. Portable, worked great, aside from wanting salt, which never happened. I fully enjoyed this dishwasher, its a 3/4 size, hence the price tag. Condo sized = big bucks. So 8 months into it the entire seal around...
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1.7
#1073113
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Danby - Phone service does not exist

I've tried three times to get through to a human who can send me a fridge part that was missing in the box. All three times, I was the "next caller in the ***" for over two hours and never got through to anyone. I think the system is designed to stall you; there are no actual customer service reps that actually exist to the best of my knowledge.
1.4
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#1072302
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